Position Information

Job Title:
Membership Coordinator- FT
Location:
North YMCA
Job Type:
Full Time
Pay Rate:
$13.00 - $15.00 per hour
Work Dates/Times:
Flexibility to work days, nights, and weekends.
Job Application Deadline:
until filled
Job Contact:
jamesr@amaymca.org

Job Description:

The Membership Coordinator, reporting directly to the Director of Membership & Healthy Lifestyles, has primary responsibility for day-to-day operations of membership, which includes Welcome Center training and staff supervision, all associated paperwork, and the overall member sales/service systems. Assist the Director of Membership & Healthy Lifestyles in coordinating and implementing the Association membership sales and retention strategies for the family center to insure membership growth and minimize membership terminations. This employee will model the behavioral values established by the association and will have a passion and enthusiasm for the mission of the Y.

Essential Functions/Responsibilities:

 Provide exceptional customer service to members with questions, problems or comments and work to resolve the issues in a professional manner
 Responsible for membership procedures including but not limited to: processing holds and cancellations, processing upgrades/downgrades, working monthly termination reports and follow ups, conduct weekly membership sales audit, and working tour card report
 Assist Director of Membership & Healthy Lifestyles with developing and implementing 30, 60, 90 day retention plan. In addition, assist in planning and coordinating family events and programs as related to member service or special events
 Serve as Member Services Director in the absence of the Director of Membership & Healthy Lifestyles, including supervision of Member Services staff. Assist Director of Membership & Healthy Lifestyles with facilitating and conducting monthly staff meetings to communicate problems, policies, and procedures and marketing support, as well as correcting and addressing errors made by member services staff and highlighting successes of the department
 Assist with Membership budget planning
 Support efforts to coordinate all membership systems and procedures relative to recruiting, retaining, and recapturing members
 Design and maintain all Membership bulletin boards, community board and flyers throughout the facility according to YMCA Standards
 Assist with association marketing efforts to support membership and promotional campaigns as needed
 Work with Director of Membership & Healthy Lifestyles and family center team to communicate all membership campaigns and events
 Assists with hiring, training, coaching, and supervising member services staff; emulate strategies to motivate staff to reach goals
 Communicate membership and program promotions to staff
 Work effectively with member services volunteers
 Flexible work schedule; nights and weekends as needed

Preferred Qualifications:

 High School diploma or GED required, Bachelor’s degree preferred
 YMCA Team Leader certification preferred
 Understanding of the nature of the YMCA as a membership organization and the programs associated with membership
 Excellent customer service skills
 Possess skills in managing multiple priorities, organization, attention to detail, communications, customer relations, motivating staff and volunteers.
 Ability to work cooperatively in a team environment to achieve results.
 Strong interpersonal and communication skills
 Strong written and verbal communication skills
 Strong problem solving skills
 Ability to analyze and solve problems and demonstrate assertiveness to manage the scope and diversity of the responsibilities.
 Proficiency in Microsoft Word, Excel, Outlook and other computer programs necessary to perform the duties of the job; Daxko knowledge preferred
 Must be able to work effectively with a diversity of people, different backgrounds, abilities, opinions and all ages. Interacts regularly with members, volunteers, staff and other community leaders.
 Must have and maintain current CPR Pro/AED, First Aid, Oxygen Administration, Child Abuse Prevention, Blood borne Pathogens training, new hire orientation and other trainings required.


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