|Membership Coordinator- FT|
|$13.00 - $15.00 per hour|
|Flexibility to work days, nights, and weekends.|
Job Application Deadline:
The Membership Coordinator, reporting directly to the Director of Membership & Healthy Lifestyles, has primary responsibility for day-to-day operations of membership, which includes Welcome Center training and staff supervision, all associated paperwork, and the overall member sales/service systems. Assist the Director of Membership & Healthy Lifestyles in coordinating and implementing the Association membership sales and retention strategies for the family center to insure membership growth and minimize membership terminations. This employee will model the behavioral values established by the association and will have a passion and enthusiasm for the mission of the Y.
Provide exceptional customer service to members with questions, problems or comments and work to resolve the issues in a professional manner
Responsible for membership procedures including but not limited to: processing holds and cancellations, processing upgrades/downgrades, working monthly termination reports and follow ups, conduct weekly membership sales audit, and working tour card report
Assist Director of Membership & Healthy Lifestyles with developing and implementing 30, 60, 90 day retention plan. In addition, assist in planning and coordinating family events and programs as related to member service or special events
Serve as Member Services Director in the absence of the Director of Membership & Healthy Lifestyles, including supervision of Member Services staff. Assist Director of Membership & Healthy Lifestyles with facilitating and conducting monthly staff meetings to communicate problems, policies, and procedures and marketing support, as well as correcting and addressing errors made by member services staff and highlighting successes of the department
Assist with Membership budget planning
Support efforts to coordinate all membership systems and procedures relative to recruiting, retaining, and recapturing members
Design and maintain all Membership bulletin boards, community board and flyers throughout the facility according to YMCA Standards
Assist with association marketing efforts to support membership and promotional campaigns as needed
Work with Director of Membership & Healthy Lifestyles and family center team to communicate all membership campaigns and events
Assists with hiring, training, coaching, and supervising member services staff; emulate strategies to motivate staff to reach goals
Communicate membership and program promotions to staff
Work effectively with member services volunteers
Flexible work schedule; nights and weekends as needed
High School diploma or GED required, Bachelor’s degree preferred
YMCA Team Leader certification preferred
Understanding of the nature of the YMCA as a membership organization and the programs associated with membership
Excellent customer service skills
Possess skills in managing multiple priorities, organization, attention to detail, communications, customer relations, motivating staff and volunteers.
Ability to work cooperatively in a team environment to achieve results.
Strong interpersonal and communication skills
Strong written and verbal communication skills
Strong problem solving skills
Ability to analyze and solve problems and demonstrate assertiveness to manage the scope and diversity of the responsibilities.
Proficiency in Microsoft Word, Excel, Outlook and other computer programs necessary to perform the duties of the job; Daxko knowledge preferred
Must be able to work effectively with a diversity of people, different backgrounds, abilities, opinions and all ages. Interacts regularly with members, volunteers, staff and other community leaders.
Must have and maintain current CPR Pro/AED, First Aid, Oxygen Administration, Child Abuse Prevention, Blood borne Pathogens training, new hire orientation and other trainings required.